Frequently Asked Questions
Orders & delivery
How long does delivery take?
Every order is processed within 24 hours. The average delivery time is 4 to 8 days. We ship directly from our suppliers to keep costs as low as possible.
What are the shipping costs?
Shipping is always free. Alvea Madrid covers all delivery costs — without a minimum order value.
Can I track my order?
Yes. As soon as your order has been shipped, you will receive a confirmation email with a tracking number that allows you to track your package.
Can I cancel or change my order?
Please contact us as soon as possible via alveamadrid@gmail.com. Once an order has been shipped, we can no longer make adjustments.
Returns & refunds
Can I return a product?
Yes, you can return products within 14 days of receipt, provided they are unused, the original labels are still attached, and they are in the original packaging.
How do I request a return?
Send an email to alveamadrid@gmail.com with your order number, the reason for return, and any photo or video evidence. We will guide you through the further process.
Who pays the return costs?
The return costs are at the customer's expense. Please ensure insured and traceable shipping, as we are not liable for loss or damage during transport.
When will I receive my refund?
After receipt and approval of the returned product, the full purchase amount (excluding return costs) will be refunded to your account. Please allow a few business days for bank processing.
Products
Are the products of high quality?
Yes. At Alvea, we carefully select each product for durability, comfort, and elegant design. Our jewelry and accessories are tested for purity and safety.
What if I receive a damaged or wrong product?
Please contact us immediately via alveamadrid@gmail.com with a photo or video of the product. We will resolve this for you as soon as possible.
Contact
How can I contact you?
Send us an email via alveamadrid@gmail.com. We aim to respond within 1–2 business days.